KobonakIs Level Shoes legit?
Are Level Shoes products original? Who owns Level Shoes, official luxury brand partners, and the return and warranty policy.
In short
- Is Level Shoes genuine?
- Level Shoes is part of the Chalhoub Group, sells brands through official partnerships and has a flagship store in The Dubai Mall.
- Returns
- Free returns within 30 days on new items; no direct exchange. Pre-Loved items are non-returnable.
- Contact
- Toll-free 800 111 1364 (Saudi Arabia) or 800 538 3573 (UAE), or guestservices@levelshoes.com.
On this page (12)
About Level Shoes
Level Shoes is a luxury footwear store that opened in The Dubai Mall in 2012. It belongs to the Chalhoub Group and carries more than 250 brands. The concept was developed by Chalhoub, one of the largest luxury retail groups in the Gulf, and is operated by Allied Enterprises in the UAE and Chalhoub Group Arabia in Saudi Arabia. That relationship explains why official brand boutiques sit inside the Dubai Mall store.
Why shoppers trust it
A large physical store in The Dubai Mall since 2012, backing from a major luxury retail group, and direct dealings with the brands. The store also offers shoe repair and care and a personal shopping service, which are services you'd expect from a retailer working officially with luxury labels.
Online versus in store
The same products are sold in store and online, and online orders ship from Level Shoes warehouses in Dubai or Riyadh. There's no published 'authenticity guarantee' statement for new products, but the official partnerships and the 30-day returns policy give practical protection.
Pre-Loved items
The Pre-Loved section sells second-hand luxury pieces, inspected by an in-house team of experts before sale. Read the condition description carefully: unlike new products, Pre-Loved items can't be returned.
Before you buy
- Returns are free within 30 days.
- There's no direct exchange; return and reorder instead.
- In Saudi Arabia, cash-on-delivery orders are refunded as an e-gift card.
- Keep the box, dust bag, tags and accessories until you're sure.
The code and luxury brands
ACD99 doesn't apply to every brand; look for the star badge on the product. A SAR 1,500 basket with ACD99 gets you SAR 150 off. For a first purchase, start with a brand whose sizing you know and keep the packaging during the return window. Store codes are on Level Shoes Saudi and Level Shoes UAE.
More trust signals
The Level Shoes app is rated around 4.8 in Saudi Arabia and 4.9 in the UAE on the Apple App Store from thousands of ratings, and the operating companies' commercial registrations are listed in each country's site terms. Because luxury shoes hold value, keeping the invoice and all accessories also helps if you later want to resell through Pre-Loved or elsewhere.
Common myth
Level Shoes is sometimes described as an Emaar business because of its Dubai Mall location. It belongs to the Chalhoub Group, and there's no evidence of an Emaar partnership. Visiting in person? See the Dubai Mall store guide.
Delivery options that show a serious operation
In Saudi Arabia, Level Shoes offers two-hour delivery in Riyadh on selected items and free delivery from SAR 500 (SAR 50 below). In the UAE, delivery within Dubai can take 90 minutes, pickup from The Dubai Mall is available, and delivery is free from AED 350 (AED 25 below). Payment options include mada in Saudi Arabia, cards, Apple Pay, Google Pay, Tabby, Tamara and cash on delivery.
MUSE loyalty
Level Shoes is part of Chalhoub's MUSE loyalty programme in both Saudi Arabia and the UAE, earning one point per dirham spent (or equivalent). Being part of a group-wide loyalty scheme is another sign you're buying from an established retailer rather than a reseller. Details are in our MUSE points guide.
Ask before you buy
If you want to confirm details such as sizing, materials or availability, call customer service before ordering: 800 111 1364 in Saudi Arabia (9am to 9pm) or 800 538 3573 in the UAE (10am to 10pm).
FAQs
Is Level Shoes owned by Emaar?
No. Level Shoes belongs to the Chalhoub Group, with no evidence of an Emaar partnership.
Can I return a Pre-Loved item?
No. Pre-Loved items are non-returnable.
Does Level Shoes ship outside the Gulf?
It ships to the United States in addition to Gulf countries.
How long do I have to return new shoes?
30 days, free of charge, with no direct exchange.
Does ACD99 work on every brand?
No, only on items showing the star badge.