KobonakNamshi order tracking
How to track your Namshi order and Namshi Express shipments, usual delivery times, and what to do if a shipment is late.
In short
- How do I track a Namshi order?
- In the app: My Account → Orders. Each item shows an expected delivery date.
- Delayed?
- Call toll-free 800 2466 744 (Saudi Arabia) or 800 626 744 (UAE), or request a callback from the order page.
- ID request in Saudi Arabia?
- Some shipments from outside the Kingdom need your ID for customs, requested inside the official app only.
On this page (13)
- Namshi order statuses
- When will it arrive?
- Namshi express delivery fees
- Namshi Express
- Split shipments
- Global orders
- Leave at door and lockers
- ID requests for customs in Saudi Arabia
- Changing the address and gifts
- Customer service hours
- If the status says Delivered but you have nothing
- What to do when it arrives
- FAQs
Namshi order statuses
- Order confirmed.
- Processing.
- Shipped.
- Out for delivery.
- Delivered.
When will it arrive?
Namshi doesn't publish a fixed delivery time. Instead each item shows an expected date, standard or faster. Same-day delivery is available for a fee in selected cities, and 90-minute delivery covers specific areas. If a status stalls for more than two days past the expected date, contact customer service.
Namshi express delivery fees
| Saudi Arabia | UAE | |
|---|---|---|
| Same day | SAR 24 | AED 18 |
| Next day | SAR 18 | AED 14 |
| Free standard delivery | From SAR 200 | From AED 150 |
Namshi Express
Many Namshi parcels are delivered by Namshi's own delivery service. Follow the status on the order page and you'll get a notification when it goes out for delivery. With same-day or 90-minute delivery, keep an eye on your phone, since the courier may call to confirm.
Split shipments
Your order may arrive in more than one parcel if items come from different warehouses. When that happens, the shipping fee and any cash-on-delivery fee are charged only once.
Global orders
Global items ship from international sellers and take longer. Cash on delivery isn't available for them.
Leave at door and lockers
For prepaid orders in Saudi Arabia and the UAE, you can choose leave-at-door for free, with a photo on delivery. You can also pick up from noon lockers (up to 4 items, collected within 5 days), but cash on delivery isn't available for locker orders.
ID requests for customs in Saudi Arabia
Some Namshi products shipped into Saudi Arabia from abroad need your national ID number for customs clearance. If asked, it's an official Namshi step inside the app. Never share your ID through links or messages outside the app.
Changing the address and gifts
Before shipping, call customer service at once if you need to change the address; after shipping it may not be possible. Sending a gift? Share the order number with the recipient so they can follow along. For cancellations, see the Namshi cancellation guide, and for contact options the Namshi Saudi contact page or Namshi UAE contact page.
Customer service hours
Namshi Saudi's toll-free line 800 2466 744 runs from 7am to 11pm; Namshi UAE's 800 626 744 runs from 8am to midnight. You can also email care@namshi.com. There is no official WhatsApp customer service line in Saudi Arabia, so ignore accounts claiming otherwise.
Have your order number ready. It's in your confirmation email and on the order page in the app.
If the status says Delivered but you have nothing
Check the delivery photo if you chose leave-at-door, look around your entrance and ask building security, then call Namshi straight away. Reporting quickly gives the courier the best chance of tracing the parcel.
What to do when it arrives
Open the parcel promptly and check sizes. The 14-day free return window and the one free size exchange per item both start from delivery, so the sooner you try things on, the more room you have to fix a wrong size. In the UAE, the new size is handed over when the old one is collected; in Saudi Arabia the old item is picked up first.
FAQs
Can I change the address after ordering?
Contact customer service right away before shipping; after shipping it may not be possible.
How do I track a Namshi Express shipment?
From the order page in the app.
How long does a Namshi order take?
Each item shows an expected date; express delivery is available for a fee in selected cities.
Why does Namshi ask for my ID?
For customs clearance on some shipments coming into Saudi Arabia from abroad, requested only in the official app.
Why did my order arrive in two parcels?
Items came from different warehouses. Shipping and COD fees are charged only once.
Does Namshi have WhatsApp support?
Not in Saudi Arabia; use the toll-free number or care@namshi.com.