Kobonak10% off
Level Shoes discount code: 10% off all star-badge items
10% off every product that carries the star (★) badge, no exceptions.
Level Shoes Dubai Mall
Where Level Shoes is in The Dubai Mall, opening hours, official contact, in-store services, and whether the promo code works in store.
In short
- Where
- Ground Floor, The Dubai Mall: a 96,000 sq ft store opened in October 2012, with boutiques for 20+ luxury brands.
- Hours
- Monday–Thursday 10am–11pm; Friday–Sunday 10am–midnight. UAE toll-free: 800 538 3573.
- Codes in store?
- ACD99 is for online orders only; online promo codes generally don't apply at the physical store.
On this page (12)
- One of the world's largest shoe stores
- Services inside the store
- Click & collect at the concierge
- Why buy online with ACD99 instead?
- Try in store, order online
- Gift cards bought at the mall
- Best times to visit
- Level Shoes UAE: key facts before you order
- Getting there
- Online orders vs in-store shopping
- About Level Shoes
- FAQs
One of the world's largest shoe stores
Level Shoes opened in October 2012 as the Level Shoe District and remains one of the largest dedicated footwear stores anywhere. It combines 20+ brand boutiques with multi-brand areas for women's, men's and sneakers, all on the mall's Ground Floor near the main entrances and not far from the Dubai Fountain.
Because the floor is so big, ask the concierge where your brand sits, or book a personal shopping session to save time.
Services inside the store
- The Cobbler: repairs (roughly AED 60–250) and cleaning, in collaboration with Golden Goose.
- Personal shopping in private suites, bookable ahead via the personal shopping WhatsApp.
- A customisation area.
- The Cha Club by FLTR café.
Click & collect at the concierge
Online orders can be collected from The Dubai Mall concierge desk. Bring your confirmation message and ID. Collection is available for orders paid by card or gift card, and an uncollected order is cancelled and refunded after 3 days. It's a handy route if you want to try a pair at home but pass by the mall anyway.
Why buy online with ACD99 instead?
| Basket (★ items) | ACD99 discount |
|---|---|
| AED 800 | AED 80 |
| AED 1,800 | AED 180 |
| AED 4,000 | AED 400 |
Try in store, order online
A practical approach: visit the store to find your size in a particular brand, then order the star-badge (★) version online with ACD99 for 10% off, with free delivery from AED 350 or 90-minute delivery inside Dubai. Codes don't work at the till, and ACD99 has no published cap.
Gift cards bought at the mall
Gift cards purchased at the physical store are valid for three months and are meant for use at The Dubai Mall store, so check where the recipient plans to shop before choosing the format.
Best times to visit
Weekend hours run until midnight, and late evenings are usually a calmer option than busy weekend afternoons. For visitors from outside the UAE, the store is a well-known Dubai Mall stop; booking personal shopping in advance makes a short trip more efficient.
Level Shoes UAE: key facts before you order
| Free delivery | Orders from AED 350; below that AED 25 |
|---|---|
| Express delivery | 90-minute delivery in Dubai; click & collect at The Dubai Mall |
| Returns | Free within 30 days, no direct exchanges |
| Payment methods | Visa, Mastercard, Amex, Apple Pay, Google Pay, Tabby, Tamara, cash on delivery |
| Store | The Dubai Mall, Ground Floor; Mon–Thu 10am–11pm, Fri–Sun 10am–midnight |
| Customer service | Toll-free 800 538 3573 (10am–10pm) and guestservices@levelshoes.com |
Getting there
The store sits close to The Dubai Mall's main entrances and is easy to reach from the car parks. If you're heading to the Fountain area anyway, it's a short walk. For support calls, the UAE toll-free line runs 10am to 10pm.
Online orders vs in-store shopping
Online, Level Shoes UAE offers free delivery from AED 350, 90-minute delivery in Dubai, free 30-day returns and ACD99 on star items. In store you get fitting, repairs and personal shopping. Many shoppers use both: try on at the mall, buy online with the code, and return by pick-up if something isn't right.
About Level Shoes
Level Shoes belongs to Chalhoub Group and carries more than 250 brands online and in store. Purchases can earn MUSE points under Chalhoub's loyalty programme.
FAQs
Where is Level Shoes in The Dubai Mall?
On the Ground Floor.
What's the Level Shoes Dubai Mall number?
The UAE toll-free line is 800 538 3573; the store email is info@levelshoes.com.
Does ACD99 work in store?
No, it's for online orders.
What are the opening hours?
Monday–Thursday 10am–11pm, Friday–Sunday 10am–midnight.
Is there shoe repair?
Yes, through The Cobbler.
Can I use store gift cards online?
Gift cards bought in the physical store are valid at The Dubai Mall for three months.
Can I collect an online order at the mall?
Yes, from the concierge desk with your confirmation and ID, within 3 days.
Level Shoes app
The code ACD99 works in the Level Shoes app too: enter it in the promo code field at checkout. The app also sends alerts for flash sales.
Level Shoes code: shopper comments
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