Level Shoes discount code: 10% off all star-badge items
10% off every product that carries the star (★) badge, no exceptions.
Where Level Shoes is in The Dubai Mall, opening hours, official contact, in-store services, and whether the promo code works in store.
10% off every product that carries the star (★) badge, no exceptions.

Level Shoes opened in October 2012 as the Level Shoe District and remains one of the largest dedicated footwear stores anywhere. It combines 20+ brand boutiques with multi-brand areas for women's, men's and sneakers, all on the mall's Ground Floor near the main entrances and not far from the Dubai Fountain.
Because the floor is so big, ask the concierge where your brand sits, or book a personal shopping session to save time.
Online orders can be collected from The Dubai Mall concierge desk. Bring your confirmation message and ID. Collection is available for orders paid by card or gift card, and an uncollected order is cancelled and refunded after 3 days. It's a handy route if you want to try a pair at home but pass by the mall anyway.
| Basket (★ items) | ACD99 discount |
|---|---|
| AED 800 | AED 80 |
| AED 1,800 | AED 180 |
| AED 4,000 | AED 400 |
A practical approach: visit the store to find your size in a particular brand, then order the star-badge (★) version online with ACD99 for 10% off, with free delivery from AED 350 or 90-minute delivery inside Dubai. Codes don't work at the till, and ACD99 has no published cap.
Gift cards purchased at the physical store are valid for three months and are meant for use at The Dubai Mall store, so check where the recipient plans to shop before choosing the format.
Weekend hours run until midnight, and late evenings are usually a calmer option than busy weekend afternoons. For visitors from outside the UAE, the store is a well-known Dubai Mall stop; booking personal shopping in advance makes a short trip more efficient.
| Free delivery | Orders from AED 350; below that AED 25 |
|---|---|
| Express delivery | 90-minute delivery in Dubai; click & collect at The Dubai Mall |
| Returns | Free within 30 days, no direct exchanges |
| Payment methods | Visa, Mastercard, Amex, Apple Pay, Google Pay, Tabby, Tamara, cash on delivery |
| Store | The Dubai Mall, Ground Floor; Mon–Thu 10am–11pm, Fri–Sun 10am–midnight |
| Customer service | Toll-free 800 538 3573 (10am–10pm) and guestservices@levelshoes.com |
The store sits close to The Dubai Mall's main entrances and is easy to reach from the car parks. If you're heading to the Fountain area anyway, it's a short walk. For support calls, the UAE toll-free line runs 10am to 10pm.
Online, Level Shoes UAE offers free delivery from AED 350, 90-minute delivery in Dubai, free 30-day returns and ACD99 on star items. In store you get fitting, repairs and personal shopping. Many shoppers use both: try on at the mall, buy online with the code, and return by pick-up if something isn't right.
Level Shoes belongs to Chalhoub Group and carries more than 250 brands online and in store. Purchases can earn MUSE points under Chalhoub's loyalty programme.
On the Ground Floor.
The UAE toll-free line is 800 538 3573; the store email is info@levelshoes.com.
No, it's for online orders.
Monday–Thursday 10am–11pm, Friday–Sunday 10am–midnight.
Yes, through The Cobbler.
Gift cards bought in the physical store are valid at The Dubai Mall for three months.
Yes, from the concierge desk with your confirmation and ID, within 3 days.
The code ACD99 works in the Level Shoes app too: enter it in the promo code field at checkout. The app also sends alerts for flash sales.
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