Namshi customer care in UAE

The UAE number and its hours

800 626 744 is free to call inside the UAE and runs from 8am until midnight, longer hours than Namshi's Saudi line. Customers elsewhere in the Gulf can dial +971 800 626 744 at normal rates.

There's no live chat at the moment, so the options are phone, email or a callback request.

Callback, ticket or email?

For a problem with a specific order, start from the order page and tap Need Help? to request a callback, or raise a ticket through the Help Centre. The callback is especially handy at busy times, as you don't sit on hold. care@namshi.com is monitored around the clock.

When a phone call beats email

General questions about sizes and policies are usually answered faster in the Help Centre. Call for things like:

• A prepaid order more than two days past its expected date.
• A damaged item on arrival.
• A wrong refund amount.
• An exchange that didn't happen during the courier's visit.

Have this ready before you call

• Your order number and registered mobile number.
• Photos of any defect.
• For refunds: the return number and the date the courier collected the item.
• For a missed exchange: the visit date and courier name if you have it.

Protect yourself from impersonators

Fake numbers and WhatsApp accounts pretending to be Namshi support are common. Namshi never asks for your OTP, password or full card number over the phone. If someone does, hang up and call the official toll-free number yourself.

Escalating a complaint

If a case stays unresolved, you can go to your emirate's consumer protection body, such as Dubai's Department of Economy and Tourism, with the order number and correspondence. In most cases the toll-free line and a callback sort things out within a few days, so try those first.

Namshi UAE: key facts before you order

UAE vs Saudi support

The UAE line (800 626 744) runs 8am to midnight, while the Saudi line has shorter hours, so UAE customers can call later in the evening. Both countries share the same care@namshi.com email address. If you shop in both, make sure you call the number for the country where the order was placed.

Order tracking and cancellations

Many 'where is my order' questions are answered faster by tracking in the app. See our Namshi order tracking and Namshi cancel order guides before calling.

Before contacting support about a code

If ANP9 doesn't apply, check that your phone is verified at checkout, the code is entered in the Order Summary, and your items are discountable. Most code issues come down to excluded items, and support can't override the terms. If everything looks right and it still fails, call with a screenshot of the checkout page.

Refund questions

Before calling about a refund, check the expected timelines: card refunds take 5 to 7 working days, Tabby and Tamara about 24 hours, and cash orders go to your Namshi wallet instantly. If you're still within those windows, the refund is probably just processing. Full details on Namshi UAE returns.

FAQs

More Namshi UAE pages

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