Namshi customer care in Saudi Arabia

Namshi Saudi contact channels

The number to use, and the one to ignore

800 2466 744 is the official number published in Namshi's help centre, and 800 numbers are free within Saudi Arabia. Online you'll still find an old number starting with +966 11; according to the help centre it's no longer in use.

Callback: the underrated option

If you're busy, request a callback from the order page and the team rings you instead of you waiting on hold. For written records, email care@namshi.com, which is especially useful if you need to follow up on the issue later.

Beware of fake numbers

Numbers and WhatsApp accounts impersonating Namshi customer service are circulating. Namshi doesn't ask for your OTP or card details by phone. Never share them with anyone who contacts you, and use only the official channels listed here.

What to have ready before contacting Namshi

• Your order number and registered mobile number.
• Photos of the item if there's a defect.
• The return number and dispatch date if the issue is a refund.
• A clear statement of the fix you want: exchange, return or refund.

Getting a faster answer

Call in the morning on weekdays when queues are shorter. Common issues the team resolves include late shipments, changing the delivery address before dispatch, tracking refunds and correcting a wrong item. For a wrong item, photograph the product and label on arrival and email the photos with your order number.

If the problem isn't solved

If official channels don't resolve your issue within a reasonable time, you can file a complaint with the Ministry of Commerce through its official platforms, attaching the order number and your correspondence.

Related help

Track parcels with our Namshi order tracking guide, cancel with the cancellation guide, or read Namshi returns. In the UAE, see Namshi UAE contact.

Which channel for which problem

For anything urgent, such as changing the delivery address before a parcel ships, call the toll-free line, because a written message may not be read in time. For refund disputes or rejected returns, email is better: you can attach photos, and you create a dated record you can refer back to. The callback option suits routine questions when you can't wait on hold, for example checking where an exchange has got to.

Order problems you can often fix yourself

Many requests don't need an agent. You can start a return or exchange, choose a pickup slot, and follow refund status from the Orders section of your account. Tracking updates appear in the app as the parcel moves, and the app also shows the expected delivery date on each order. Contact customer service when something has actually gone wrong, such as a missing item, a wrong product or a refund that hasn't arrived within the stated time.

Refund timelines to quote

When you chase a refund, it helps to know the expected times: card refunds usually take 5–7 working days after the quality check, Tabby and Tamara refunds arrive within 24 hours, and cash-on-delivery orders are refunded instantly to your Namshi wallet. If your refund is outside these windows, mention the return number and dispatch date when you call or email.

FAQs

More Namshi Saudi Arabia pages

Related pages