Kobonak10% cashback
noon promo code: 10% cashback for new customers
10% cashback up to 150 SAR on your first noon order.
noon return policy in Saudi Arabia
noon Saudi Arabia return policy: 15 days from delivery, non-returnable items, sealed electronics, and refund times to card, Tabby or noon Credits.
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noon coupon: 5% cashback for existing and returning customers
Extra 5% cashback sitewide, capped at 20 SAR.
In short
- Return window
- 15 days from delivery for eligible items on noon Saudi Arabia (7 days for refurbished). Electronics must still have the security seal intact.
- Refund timing
- Card refunds pass through noon Credits for 24 hours and then reach the card within about 14 days; Tabby and Tamara take 14 to 21 days; cash-on-delivery orders are refunded to noon Credits.
- Code and fees
- Returning an item bought with AUC64 may reverse the linked cashback. Delivery fees and the SAR 18 cash-on-delivery fee are not refunded after delivery.
On this page (12)
- The policy depends on the category
- How to return an item on noon, step by step
- When the money comes back
- Special cases
- Global Store items
- If your return is rejected
- Devices: check before you break the seal
- Cashback after a return
- Refurbished items
- Keep everything that came in the box
- Refund to credit vs card
- FAQs
The policy depends on the category
The 15-day window is simple, but the details change from one category to another. Clothing and shoes go back easily if they're in original condition. Electronics require the protective seal to be unbroken. Large appliances, groceries and opened personal-care products are generally not returnable.
A practical habit: photograph expensive items when they arrive and keep the original packaging until you're sure you're keeping them. It makes any later return request faster and cuts the back-and-forth with support.
How to return an item on noon, step by step
- Go to Account, then Orders.
- Pick the item, tap Return and choose a reason.
- Select the pickup address and time slot.
- Hand over the item in original condition with its labels.
- Track the refund status from your account.
When the money comes back
| Paid with | Refund route | Typical timing |
|---|---|---|
| Card | noon Credits for 24 hours, then back to the card | Within about 14 days |
| Tabby / Tamara | Back to the plan | 14 to 21 days |
| Cash on delivery | noon Credits | After the return is processed; transferable to a bank above SAR 50 |
Special cases
- Items bought with a code: you are refunded what you actually paid, and linked cashback may be reversed.
- 'Buy 2' offers: returning one item can cancel the offer discount on the rest.
- Damaged or wrong items: report them immediately with photos; noon covers the return cost in that case.
- Third-party sellers: details can vary slightly, but the return is always started from your noon account and noon arranges the pickup.
Global Store items
Products from noon's Global Store follow their own rules: eligible items can be returned within 15 days with no direct exchange, and if the actual import charges turn out lower than the deposit you paid, the difference is refunded.
If your return is rejected
Ask for the reason through in-app chat and attach photos of the item, packaging and labels. The most common reasons are an opened electronics seal, a non-returnable category, missing accessories, or going past the 15-day window. See how to contact noon in KSA for the fastest route.
Devices: check before you break the seal
Don't open the seal until you have confirmed the model, storage and colour match your order. Once it is open, a return is only possible for a manufacturing defect proven through the warranty. This matters most for phones and electronics, where the value at stake is highest.
Cashback after a return
Because AUC64 pays cashback rather than an instant discount, returning part of an order can pull back the credit tied to that item. If you think you might send something back, hold off on spending the related credit until the return window has passed. The noon cashback guide explains how pending credit works.
Refurbished items
Refurbished products have a shorter return window of 7 days. Test them as soon as they arrive so you're inside that window if something isn't right.
Keep everything that came in the box
Missing accessories are a common reason for rejected returns. Keep chargers, manuals, tags and inserts together with the original packaging until the return window closes.
Refund to credit vs card
If you'd rather receive money back on your card, avoid cash on delivery: cash orders are refunded to noon Credits instead.
FAQs
How long is the return period on noon Saudi Arabia?
15 days from delivery, and 7 days for refurbished products.
When will I get my refund?
Card refunds take around 14 days; Tabby and Tamara 14 to 21 days.
Can I return an opened device?
Not if the security seal has been opened, except for a manufacturing defect.
Is the cash-on-delivery fee refunded?
No, the SAR 18 fee isn't refunded after delivery.
Are groceries returnable?
Generally no, so check dates and condition on arrival.
noon app
The code AUC64 works in the noon app too: enter it in the promo code field at checkout. The app also sends alerts for flash sales.
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