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How to contact noon customer care in Saudi Arabia
noon doesn't publish an official phone number in Saudi Arabia. The official channels (in-app chat, care@noon.com), the fastest way to get help, and scam warnings.
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In short
- Phone number?
- noon Saudi Arabia does not publish an official customer service phone number.
- Official channels
- In-app chat (Account, then 'Need Help?') and email to care@noon.com. Choose the relevant order in the chat to speed things up.
- Scam warning
- Any number shared on social media as 'noon customer service' is unofficial. Never share a verification code with it.
On this page (10)
The honest answer to 'noon phone number'
'noon number' is one of the most searched phrases in the Kingdom, and the truthful answer is that noon hasn't published an official phone line for customer service as of our last review. Numbers you find online attributed to noon are not official, and some are fraud attempts looking for your verification code or card details.
The fastest route is the chat inside the app: Account, then 'Need Help?', then choose the order concerned. The chat keeps a record and ties the issue directly to your order, which is often quicker than any phone call would be.
noon Saudi Arabia: key facts before you order
| Free delivery | No published threshold for non-members; noon One members get free next-day delivery from SAR 50 and same-day from SAR 100 (eligible items) |
|---|---|
| Returns | 15 days from delivery (7 days for refurbished); electronics must be sealed |
| Cash on delivery | Available for SAR 18, orders up to SAR 6,500 |
| Payment methods | mada, Visa, Mastercard, Amex, Apple Pay, Tabby, Tamara |
| Bank installments | Orders over SAR 1,000, 3 or 6 months with partner banks |
| noon One | SAR 29.99/month or SAR 143.88/year |
| Customer service | In-app chat (Account → Need Help?) and care@noon.com; no official phone number is published |
Getting a faster answer
- Have your order number and a screenshot of the problem ready.
- Contact support at quieter times, such as weekday mornings.
- For refund issues, mention the date you sent the item back and the return number.
- To follow up on an older complaint, open the chat from that same order so the history is visible to the agent.
Different services, different teams
For noon Minutes, Supermall and restaurant orders through Jahez inside noon, start the chat from the order itself in that service's section, because the support teams are separate. For noon One membership problems, pick the membership topic in the chat.
Cashback and bank problems
If the issue is AUC64 cashback, choose the credits topic and include the order number and delivery date. If a bank card offer didn't apply, you may also need to contact your bank, since it is the party that applies the discount. The bank offers page lists the usual reasons an offer fails.
Fake numbers and WhatsApp accounts
Numbers and WhatsApp accounts impersonating noon support circulate regularly. Don't share your verification code or card details with anyone who contacts you, and use only the channels listed here. If you are targeted by a scam using noon's name, report it through the in-app chat. noon does not publish separate numbers for different cities; the single channel is inside the app.
Escalating an unresolved complaint
If the chat doesn't resolve your problem, you can file a complaint with the Ministry of Commerce, attaching your correspondence with noon. Keeping the whole conversation in the app's chat makes that record easy to produce.
Common issues and where to start
Late orders, items that don't match the description and delayed refunds each have their own option in the chat, which routes you straight to the right team. Picking the correct topic first often saves more time than anything else.
Before you contact support
Many questions, such as order status or refund timing, are answered on the order page itself. Check tracking first on the noon order tracking guide, and if you want to cancel, the cancel order guide shows the steps. Contact support when the page doesn't solve it.
FAQs
Is there a toll-free number for noon?
noon doesn't publish an official number; use in-app chat or care@noon.com.
How do I complain about noon?
Through in-app chat with the order selected. If it isn't resolved, you can complain to the Ministry of Commerce.
How do I contact noon Minutes?
Through the chat on the Minutes order itself inside the app.
What is noon's email?
care@noon.com.
Does noon have a WhatsApp number in Saudi Arabia?
No official WhatsApp support is published; accounts claiming to be noon support are unofficial.
noon app
The code AUC64 works in the noon app too: enter it in the promo code field at checkout. The app also sends alerts for flash sales.
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