Namshi return policy in UAE

Exchanges happen in one visit

Namshi UAE handles size exchanges in a single courier visit: the driver hands you the new size and takes the old one at the same time. You get one free size exchange per item, which keeps whatever discount you paid, including ANP9, unlike returning and rebuying.

Refund speed by payment method

How to start a return

• Account → Orders.
• Choose the item, tap Return and select a reason.
• Pick the collection address and slot.
• Hand it over in original condition with tags.
• Follow progress under Account → Returns; you'll get a message at each stage.

The security tag rule

Namshi's policy allows it to reduce your refund by up to 30% if the security tag loop is removed or damaged. Try items on with the tag in place.

What can't be returned

Beauty and personal care, swimwear and underwear usually can't be returned for hygiene reasons. Look for 'non-returnable' on the product page before buying. Global items can be returned but not exchanged.

Rejected return?

Email care@namshi.com with photos taken when you received the item. The usual causes are missing tags, signs of wear, or a non-returnable category. If the inspection takes more than a week, call the toll-free line on the Namshi UAE contact page.

Codes, fees and frequent returners

If you used ANP9, the refund is what you actually paid after the discount. The AED 15 cash-on-delivery fee isn't refunded after delivery, although the full product value is. Unusually frequent returns can lead Namshi to add return fees or limits to the account.

Namshi UAE: key facts before you order

Refunds for cash orders

Cash-on-delivery orders are refunded straight to your Namshi wallet as credit that doesn't expire. If you'd rather have the money in your bank account, email care@namshi.com to request a transfer. Paying by card avoids that extra step.

Size exchange vs return

If only the size is wrong, request an exchange rather than a return. It keeps your original price and any code discount, and the courier swaps the items in one visit. A return followed by a new order means paying whatever the price is on the day, and the code might not give the same value.

Returning after a code or sale

If you bought with ANP9, you get back what you actually paid after the discount, not the original price. For 'buy two' promotions, returning one piece may cancel the promotion's discount on the rest. Items damaged on arrival should be reported immediately with photos.

How long the whole process takes

Pick-up usually happens within one or two days of your request, and quality inspection takes about 4 to 5 days. After that, the refund timing depends on payment method. From request to money back on a card, allow roughly two weeks in total.

FAQs

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