Kobonak10% off
Level Shoes discount code: 10% off all star-badge items
10% off every product that carries the star (★) badge, no exceptions.
Contacting Level Shoes in Saudi Arabia
Level Shoes' toll-free number in Saudi Arabia, hours, WhatsApp and email, whether there's a Riyadh store, and 2-hour Riyadh delivery.
In short
- Phone
- Level Shoes Saudi's toll-free number is 800 111 1364, 9am to 9pm.
- guestservices@levelshoes.com for written queries.
- Riyadh store
- A space opened within A Concept by MUSE at Riyadh Park in 2021, but the Saudi site doesn't currently list a physical store, so call before visiting.
On this page (13)
- Level Shoes Saudi Arabia: key facts before you order
- Level Shoes Saudi contact channels
- Which number is current?
- Is there a Level Shoes store in Riyadh?
- 2-hour delivery in Riyadh
- What customer service can help with
- Get a faster answer
- Beware of impersonators
- Where to go next
- Using the guest form
- Calling about a gift
- Returns by phone
- FAQs
Level Shoes Saudi Arabia: key facts before you order
| Free delivery | Orders from SAR 500; below that SAR 50 |
|---|---|
| Express delivery | 2-hour delivery in Riyadh on selected items |
| Returns | Free within 30 days, no direct exchanges; cash-on-delivery orders are refunded as an e-gift card |
| Payment methods | mada, Visa, Mastercard, Amex, Apple Pay, Google Pay, Tabby, Tamara, cash on delivery |
| Loyalty | MUSE points (Chalhoub Group) |
| Customer service | Toll-free 800 111 1364 (9am–9pm) and guestservices@levelshoes.com |
Level Shoes Saudi contact channels
| Channel | Details |
|---|---|
| Toll-free phone | 800 111 1364 (9am–9pm) |
| guestservices@levelshoes.com | |
| +971 50 250 3749 (shown on the Saudi site) | |
| Guest tracking | Guest form on the website, no account needed |
Which number is current?
Some FAQ pages still show an old number. The number in the site footer, 800 111 1364, is the one to use. A WhatsApp service on +971 50 250 3749 is also displayed on the Saudi website.
Is there a Level Shoes store in Riyadh?
Level Shoes opened a space within A Concept by MUSE at Riyadh Park in 2021. However, the Saudi website doesn't currently list a physical branch, so call before making a trip to confirm.
2-hour delivery in Riyadh
Selected items can be delivered within two hours in Riyadh if you order before 10pm, depending on slot availability and Riyadh stock. For many shoppers this replaces a store visit, and free returns within 30 days cover you if the size isn't right. Customers in Jeddah, Dammam and other cities usually receive orders in one to three working days from Saudi stock, or up to four working days if the item ships from Dubai.
What customer service can help with
- Tracking an order.
- Rescheduling a 2-hour delivery, including gift deliveries.
- Arranging a return, which can also be done by phone.
- Checking whether a size is available in Riyadh stock; give the model name and code from the product page.
Get a faster answer
Have your order number ready and a screenshot of the issue, and call at quieter times such as weekday mornings. For refund questions, mention the dispatch date and return number.
Beware of impersonators
Fake numbers and WhatsApp accounts pretending to be Level Shoes customer service exist. Don't share OTPs or card details with anyone who contacts you; use only the channels listed here.
Where to go next
Delivery and refund timelines are on Level Shoes delivery and returns; codes are on the Level Shoes Saudi hub. Visiting Dubai? See Level Shoes at The Dubai Mall.
Using the guest form
Not everyone creates an account for a one-off luxury purchase. If you checked out as a guest, the guest form on the website lets you track an order or start a return using your order details, without logging in. It's also a quick way to check status before deciding whether you need to call at all.
Calling about a gift
Level Shoes is a popular gifting destination, and customer service can help rearrange a 2-hour delivery slot in Riyadh when you're sending a surprise. Have the order number and the recipient's delivery details ready. Keep in mind that there are no direct exchanges, so a recipient who needs another size will have to return the pair and a new order will be placed.
Returns by phone
If you'd rather not use the website, you can ask for help with a return over the phone. Returns are free within 30 days, the team contacts you within two days to arrange pickup, and refunds to your payment method take two to ten working days depending on your bank.
FAQs
What is the Level Shoes Saudi number?
Toll-free 800 111 1364.
Is there a Level Shoes branch in Riyadh?
A space opened at Riyadh Park in 2021, but the site doesn't currently list a store; call first.
Is there WhatsApp?
The Saudi site shows WhatsApp on +971 50 250 3749.
What are the customer service hours?
9am to 9pm in Saudi Arabia.
Does Level Shoes have an email?
guestservices@levelshoes.com.
How do I track an order without an account?
Use the guest form on the Level Shoes website.
Level Shoes app
The code ACD99 works in the Level Shoes app too: enter it in the promo code field at checkout. The app also sends alerts for flash sales.
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