Max Fashion returns in Saudi Arabia

Returning to Max Fashion Saudi Arabia: 14 days from delivery, in store or by pick-up, what can't be returned, and refund times.

Written by Ahmed Manara and Suzan Imad · Updated 21 October 2026

Active Max Fashion Saudi Arabia code for November 2026: NW4 · Promo code · last checked 21 October 2026

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In short

Return window: 14 days from delivery, in the original packaging with the invoice.
Exchanges: No exchange service; return the item and buy the replacement.

On this page (7)

Max Fashion return policy in Saudi Arabia
What Max doesn't take back
Three ways to return
When do you get your money back?
Offers and vouchers
Delivery fees on returns
FAQs

Max Fashion return policy in Saudi Arabia

According to Max's help centre, return items in their original packaging within 14 days of delivery, with the original invoice and all accessories, promotional gifts and warranty cards that came with the order.

What Max doesn't take back

Items damaged by misuse or showing signs of wear, even under warranty.
Items that have been used, altered, assembled or installed, unless defective.
Lingerie or jewellery with opened packaging (defective items are accepted).
Swimwear, toiletries and perfumes.
Bedding, bath products, kids' products, pillows, towels and bathrobes removed from their packaging.
Size or colour swaps: there's no exchange service, so you return the item and buy the one you want.

Three ways to return

In store: bring the item in its original shipping packaging with the invoice to any Max store in Saudi Arabia.
Online: in Order History, choose the items and request a return; the courier contacts you to schedule a pick-up.
By phone: call 800-1111-MAX (800-1111629) to book a pick-up time and place.

When do you get your money back?

Paid by	What happens
Card or PayPal	Back to the same method within 7–14 days after the return is checked (online or pick-up returns)
Cash on delivery	My Credit in your account, or a bank transfer on phone-booked pick-ups; guests get a Return Voucher
Store return	Cash, Credit Note or My Credit if you paid cash; card refund or Credit Note if you paid by card

Offers and vouchers

If you bought under a Buy 1 Get 1, bundle or basket-level discount, returning part of the order can change the refund amount. Check the offer's rules in the help centre before a partial return.

Delivery fees on returns

If your original order qualified for free delivery, shipping charges aren't deducted from your refund, according to the help centre in Saudi Arabia.

FAQs

How long is Max's return window?

14 days from delivery.

Can I exchange a size?

No exchange service; return it and buy the other size.

Can I return to a store?

Yes, any Max store in Saudi Arabia, with the invoice.

When does a card refund arrive?

Within 7–14 days after the return is checked.

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