# Alsaif Gallery Return Policy UAE: 3-Day Refunds, 7-Day Exchanges Source: https://kobonak.com/en/ae/alsaif-gallery/returns/ License: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). Quote freely with a link to the source. [Home](https://kobonak.com/en/) › [UAE](https://kobonak.com/en/ae/) › [Alsaif Gallery](https://kobonak.com/en/ae/alsaif-gallery/) › Alsaif Gallery returns and exchanges in UAE ALSAIF # Alsaif Gallery returns and exchanges in UAE Returning to Alsaif Gallery UAE: 3 days for a refund, 7 for an exchange, the rules for sale items and Tabby or Tamara orders, and refund times. Written by [Ahmed Manara](https://kobonak.com/en/authors/#ahmed-manara) and [Suzan Imad](https://kobonak.com/en/authors/#suzan-imad) · Updated 15 October 2026 Active Alsaif Gallery UAE code for November 2026: SG114 · 5% off · last checked 15 October 2026 5% off Promo code✓ Verified code ## Alsaif Gallery promo code: 5% off sitewide 5% off sitewide for new and existing customers, including discounted items. ✓ Last checked: 1 November 2026 ✓ We tested it at checkout on 15 October 2026: an AED 758 cart came down AED 37.90, exactly 5% Your codeSG114[Go to Alsaif Gallery ↗](https://kobonak.com/go/alsaif-gallery-ae/) Did it work? ✗ Not working Not working — didn't work in our test on 25 October 2026 ## Alsaif Gallery code SG125 is not working This code is listed on other coupon sites. We tried it at checkout on 25 Oct 2026 and it didn't work, so we don't recommend it. ✗ Last checked: 25 October 2026 Code testedSG125Not working ## In short **Return windows** 3 days for a refund and 7 days for an exchange, at a branch with the invoice. **Worth knowing** Discounted items exchange only within 7 working days, and discounted items paid with Tabby or Tamara can be neither refunded nor exchanged. **On this page (10)** - [Alsaif Gallery return policy in the UAE](https://kobonak.com#s1) - [Returns and exchanges in brief](https://kobonak.com#s2) - [When the money comes back](https://kobonak.com#s3) - [If the item arrives damaged](https://kobonak.com#s4) - [Discounted items](https://kobonak.com#s5) - ["Product + gift" offers](https://kobonak.com#s6) - [Large appliances](https://kobonak.com#s7) - [Installment orders](https://kobonak.com#s8) - [Before you buy](https://kobonak.com#s9) - [FAQs](https://kobonak.com#faq) ## Alsaif Gallery return policy in the UAE Alsaif Gallery's returns policy covers Saudi Arabia, Kuwait, the UAE and Oman. The windows are short compared with many stores: 3 days to get your money back, and 7 days to exchange for another item. So check your order as soon as it arrives. If the item is in good condition, return it at any Alsaif Gallery branch in Saudi Arabia, the UAE or Kuwait: pack it in its original shipping box and bring it with the invoice, and an authorised member of staff will take it after checking it. ## Returns and exchanges in brief - Refunds within 3 days, exchanges within 7 days. - The usual route is any Alsaif Gallery branch in Saudi Arabia, the UAE or Kuwait, with the invoice and the item in its original packaging. - Discounted items can't be refunded; they can only be exchanged within 7 working days at the nearest branch. - Discounted items paid for with Tabby or Tamara can be neither refunded nor exchanged. - Damaged on arrival: message customer service on WhatsApp 920009017 within 7 days, and a courier collects it. - Used items aren't accepted; if one is sent back used, it's returned to you and the shipping cost is deducted. ## When the money comes back | Situation | What happens | | Paid by mada or card | Back to the same method in 7–14 working days | | Paid with Tabby or Tamara | Back through the installment provider in 7–14 working days | | Order cancelled or returned | Part to your wallet first, then the rest to your payment method | | Paid cash on delivery (KSA) | The SAR 28 cash-on-delivery fee isn't refunded | ## If the item arrives damaged - Message the online store's customer service on WhatsApp 920009017 within 7 days of delivery. - Attach a photo or video showing the damage or fault. - Customer service sends a return waybill, and a courier collects the item; damaged items can't be dropped at a branch. - Once it reaches the warehouse and is checked, a replacement is shipped or you're refunded. ## Discounted items A discounted item can't be refunded; it can only be exchanged within 7 working days of purchase at the nearest branch. If you paid for it with Tabby or Tamara, it can be neither exchanged nor refunded. SG114 works on discounted items, so keep this rule in mind before you buy. ## "Product + gift" offers Both pieces must be returned together; one piece alone isn't accepted. If either piece is opened or used, the right to return the whole order is lost. If one piece is out of stock, the whole offer is cancelled and refunded. ## Large appliances To return a large appliance such as a fridge, washing machine or AC because you changed your mind, the original carton must stay sealed. Used items aren't accepted; if one is handed to the courier used, it's returned to you and the shipping cost is deducted. ## Installment orders Tabby and Tamara orders can be exchanged or returned within 7 days in Alsaif Gallery stores, where the customer receives a store voucher to exchange for something of the same value or higher; items bought with that voucher can only be exchanged within 3 days. ## Before you buy Because the windows are short, check size, capacity and voltage before ordering, and keep the invoice and original packaging. For help, message WhatsApp 920009017 or email cs@alsaifgallery.com. ## FAQs **How long is the Alsaif Gallery refund window?** 3 days. **How long do I have to exchange?** 7 days, or 7 working days for discounted items. **Can I return a discounted item?** No, exchange only, and not at all if paid with Tabby or Tamara. **Where do I return an item?** At any Alsaif Gallery branch in Saudi Arabia, the UAE or Kuwait, with the invoice. **What if the item arrives damaged?** Message WhatsApp 920009017 within 7 days with a photo, and a courier collects it. ## Alsaif Gallery code: shopper comments No comments yet. 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